Guest Experience & Reception Specialist

UNAVAILABLE; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

We are seeking a Guest Relations Representative to join our Facilities Management team in Boston, MA. This role will ensure a welcoming environment for our agency customers and employees through various responsibilities including greeting visitors and answering phone inquiries.

The ideal candidate will have 1-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment focused on customer service.

Qualifications

• 1-3 years of experience in the field or a related area.
• Passionate about providing outstanding customer service.
• Able to effectively communicate both written and verbally.

Responsibilities

• Support Facilities team in maintaining the appearance of the office.
• Greet and direct clients and visitors.
• Manage visitor systems according to policy.
• Answer main contact phone numbers and assist inquiries.
• Report safety issues.

Skills

Excellent communication skills

Outstanding customer service

Ability to work in a complex environment

Team player

Energy and motivation

Ability to manage multiple tasks

Confidentiality maintenance

Job description

We are seeking a Guest Relations Representative to join our Facilities Management team in Boston, MA. This role will ensure a welcoming environment for our agency customers and employees through various responsibilities including greeting visitors and answering phone inquiries.

The ideal candidate will have 1-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment focused on customer service.