Guest Relations & Reservations Specialist

Major Food Brand; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant chain in Boston is seeking a customer service representative to manage guest communication effectively and ensure a welcoming atmosphere. Ideal candidates will have at least one year of experience in fine dining, excel in communication, and maintain a friendly demeanor in a fast-paced environment. Responsibilities include responding to guest needs and inquiries, demonstrating a commitment to service excellence, and handling reservations professionally.

Qualifications

• At least 1 year of prior restaurant experience, fine dining preferred.
• Demonstrate urgency, attention to detail, and a strong work ethic.

Responsibilities

• Answer all emails and phone calls in a warm and professional tone.
• Respond to customer requests and concerns.
• Communicate guest needs regarding reservations and issues.

Skills

Excellent written and verbal skills

Friendly and personable

Basic knowledge of Microsoft Office

Ability to work in a high-volume environment

Job description

A leading restaurant chain in Boston is seeking a customer service representative to manage guest communication effectively and ensure a welcoming atmosphere. Ideal candidates will have at least one year of experience in fine dining, excel in communication, and maintain a friendly demeanor in a fast-paced environment. Responsibilities include responding to guest needs and inquiries, demonstrating a commitment to service excellence, and handling reservations professionally.