Guest Relations Representative

UNAVAILABLE; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

We are seeking a Guest Relations Representative to join our Facilities Management team in Boston, MA. This role will ensure a welcoming environment for our agency customers and employees through various responsibilities including greeting visitors and answering phone inquiries.

The ideal candidate will have 1-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment focused on customer service.

Qualifications

• 1-3 years of experience in the field or a related area.
• Passionate about providing outstanding customer service.
• Able to effectively communicate both written and verbally.

Responsibilities

• Support Facilities team in maintaining the appearance of the office.
• Greet and direct clients and visitors.
• Manage visitor systems according to policy.
• Answer main contact phone numbers and assist inquiries.
• Report safety issues.

Skills

Excellent communication skills

Outstanding customer service

Ability to work in a complex environment

Team player

Energy and motivation

Ability to manage multiple tasks

Confidentiality maintenance

Job description

Job Description

This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned.

Responsibilities

• Support Facilities team in maintaining the appearance of the office / reception area
• Greet and direct clients, outside visitors, and employees
• Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
• Manage and maintain visitor systems in accordance with Groupe policy
• Answer agency main contact phone numbers; provide assistance and guidance
• Respond to employee and external inquiries; provide information and resolve problems as necessary
• Report all safety issues
• Provide administrative backup support for Facilities Management team
• Perform other duties as assigned

Qualifications

• 1-3 years of experience in the field or in a related area
• Excellent communication skills
• Ability to work with a wide variety of internal and external groups
• Experience working in a rapid and complex changing environment
• Passionate about providing outstanding customer service
• Enthusiastic and creative team player with a strong drive to create a positive work environment
• Demonstrate ability to manage multiple, diverse tasks simultaneously
• High degree of energy, motivation and dedication to quality and excellenceDemonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
• Demonstrate ability to collaborate effectively with all levels and functions
• Ability to maintain confidentiality

Additional Information

All your information will be kept confidential according to EEO guidelines.

Work sponsorship is not available for this role.