Guest Experience Quality Supervisor

Hotels-and-Resorts-of-Halekulan; Honolulu (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

Halepuna Waikiki is seeking a Quality Controller to oversee room attendants and housemen on guest floors, ensuring housekeeping standards and guest satisfaction.

You will train, supervise, and inspect performance, coordinate schedules, and address deficiencies while maintaining a courteous, detail‑oriented approach. This on‑site role requires 1 year of housekeeping supervisory experience, a high school diploma, and a commitment to OSHA safety and quality.

Qualifications

• Minimum of 1 year (2 years preferred) experience in housekeeping and some supervisory knowledge.
• High school diploma or equivalent vocational training certificate.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

Responsibilities

• Conduct pre-shift briefings with employees.
• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness and organization of work areas at all times.
• Anticipate guests’ needs and respond promptly.
• Resolve guest complaints to ensure satisfaction.
• Inspect rooms and report discrepancies; update status in the system.
• Schedule and coordinate deep cleaning projects for staff.
• Train staff and counsel employees as needed.
• Ensure OSHA and safety regulations are followed.

Skills

Guest service orientation

Supervisory skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Halepuna Waikiki is seeking a Quality Controller to oversee room attendants and housemen on guest floors, ensuring housekeeping standards and guest satisfaction.

You will train, supervise, and inspect performance, coordinate schedules, and address deficiencies while maintaining a courteous, detail‑oriented approach. This on‑site role requires 1 year of housekeeping supervisory experience, a high school diploma, and a commitment to OSHA safety and quality.