Guest Experience & Housekeeping Attendant

Highgate; Honolulu (HI); On-site; USD 20,664 - 27,552; Full time

Job summary

Highgate Hotels in Honolulu, Hawaii, seeks a House Attendant to maintain cleanliness and order across assigned areas and to deliver items to guestrooms as needed. This on-site hourly position supports guest satisfaction through meticulous cleaning and courteous service.

Responsibilities include floor care, carpet and furniture upkeep, luggage assistance, and adherence to emergency procedures while maintaining equipment and storage in good condition.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Communication skills

Stamina and strength

Guest service

Education

High School diploma or equivalent

Job description

Highgate Hotels in Honolulu, Hawaii, seeks a House Attendant to maintain cleanliness and order across assigned areas and to deliver items to guestrooms as needed. This on-site hourly position supports guest satisfaction through meticulous cleaning and courteous service.

Responsibilities include floor care, carpet and furniture upkeep, luggage assistance, and adherence to emergency procedures while maintaining equipment and storage in good condition.