Host(ess) - Sportsbook Restaurant & Bar (PT)

PENN Entertainment, Inc.; Maryland; On-site; USD 17,000 - 23,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a front-line team member to support ACES customer service and cash handling within a fast-paced casino environment. The role involves greeting guests, processing transactions, and supporting daily marketing events to drive guest engagement.

The position requires a high school diploma or equivalent, basic computer skills, and the ability to obtain Maryland Gaming Commission licensing. Previous cash handling and customer service experience are preferred.

Qualifications

• High School diploma or equivalent.
• Three months' related experience or equivalent combination of education and experience.
• Basic computer knowledge.
• Must qualify for licensing by Maryland Gaming Commission.

Responsibilities

• Promote and maintain all steps of the ACES Customer Service program with each patron and Team member.
• Promote daily, weekly, and monthly marketing events.
• Complete sales to customers, including handling payments and cash receipts, processing comps, and ensuring accurate accounting of cash, credit, and comps.
• Cashier responsibilities.
• Food preparation.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Other duties may be assigned.

Skills

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Promote and maintain all steps of the ACES Customer Service program with each patron and Team member.
• Promote daily, weekly, and monthly marketing events.
• This position will be responsible for completing sales to customers, including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts.
• Cashier responsibilities.
• Food preparation.
• This position will also greet and welcome guests, assign seating, and escort guests to their table.
• Other duties may be assigned.

Requirements

• Must be a minimum of 18 years of age.
• High School diploma or equivalent.
• Three months' related experience or equivalent combination of education and experience.
• Basic computer knowledge.
• Must qualify for licensing by Maryland Gaming Commission.