Guest Experience Pro: Pastry & Retail

LPQ USA LLC; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401k with match

Pre-tax commuter benefits

Employee discounts

Job summary

Convive Brands is seeking team members for Le Pain Quotidien in Washington, DC to deliver warm, attentive service across dining and retail spaces. You’ll prepare drinks, handle to-go orders, and maintain pastry displays while building skills and contributing to a supportive team environment.

The role involves flexible scheduling, knowledge of pastries/beverages, and strong guest relations. Training and cross-functional work across dining and retail areas are available.

Qualifications

• 1–3 months of restaurant experience or training.
• Experience with POS systems, Toast is a plus.
• Flexible schedule preferred.
• Cross-training in dining room and retail space helpful.
• Ability to read/write English at work location.

Responsibilities

• Provide friendly and attentive service to all guests during their visit.
• Anticipate guest needs and note preferences.
• Prepare drinks for retail and dining room, including batches for retail counter.
• Bag, box, and arrange to-go food and pastry.
• Process sales transactions per cash handling policy.
• Maintain pastry display and knowledge of pastry, bread, beverages, and retail items.
• Handle guest situations with empathy and escalate to a manager when needed.
• Complete opening, mid, and closing procedures and daily checklists.
• Keep restaurant areas clean and organized per checklists.
• Answer phones with proper etiquette and take orders over the phone.

Skills

Customer service

Flexibility

Cross-training

Phone orders handling

Tools

Toast POS

Job description

Convive Brands is seeking team members for Le Pain Quotidien in Washington, DC to deliver warm, attentive service across dining and retail spaces. You’ll prepare drinks, handle to-go orders, and maintain pastry displays while building skills and contributing to a supportive team environment.

The role involves flexible scheduling, knowledge of pastries/beverages, and strong guest relations. Training and cross-functional work across dining and retail areas are available.