Retail & Pastry Specialist — Warm Café Team

LPQ USA LLC; California; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with up to 4% match after ninety

Pre-tax commuter benefits

Team member discounts

Job summary

Le Pain Quotidien is seeking team members to provide warm, attentive hospitality in a fast-paced dining environment. You will help guests from welcome through checkout, prepare beverages and pastries, and ensure clean, organized service areas.

The role requires strong guest communication, multitasking, and a willingness to learn across dining room and retail spaces. Join Convive Brands to grow within a family of restaurant concepts while delivering warm Belgian hospitality.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Anticipate guest needs and note any preferences provided by the guest
• Prepare all drinks for retail and dining room, including batches for the retail counter
• Properly bag, box, and arrange to‑go food and pastry
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy
• Maintain and consolidate pastry display throughout the day
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Responsible for answering the phone with proper etiquette; takes orders over the phone

Skills

Restaurant experience

POS systems (Toast)

Flexible schedule

Cross-training

Language skills

Tools

Toast POS

Job description

Le Pain Quotidien is seeking team members to provide warm, attentive hospitality in a fast-paced dining environment. You will help guests from welcome through checkout, prepare beverages and pastries, and ensure clean, organized service areas.

The role requires strong guest communication, multitasking, and a willingness to learn across dining room and retail spaces. Join Convive Brands to grow within a family of restaurant concepts while delivering warm Belgian hospitality.