Hospitality & Pastry Retail Associate

LPQ USA LLC; Philadelphia (Philadelphia County); On-site; USD 7,400 - 11,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) with match

Pre-tax commuter benefits

Employee discounts

Job summary

Le Pain Quotidien in Philadelphia is hiring team members to deliver warm, hospitality-driven service. You will assist guests, prepare drinks for both retail and dining, and support pastry display and retail operations.

The role requires helpful communication, reliability, and a willingness to be cross-trained across dining room and retail spaces. Join Convive Brands and contribute to a community-focused restaurant team while supporting a busy service environment with attention to guest

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, Toast preferred.
• Flexible schedule is highly valued.
• Ability to be cross-trained in dining room and retail space.

Responsibilities

• Provide friendly and attentive service to all guests throughout the visit.
• Anticipate guest needs and note preferences.
• Prepare all drinks for retail and dining room, including batches.
• Bag, box, and arrange to-go food and pastry.
• Process sales transactions per cash handling policy.
• Maintain pastry display knowledge.
• Handle guest situations with empathy and escalate to a manager.
• Complete opening, mid, and closing procedures; daily checklist and side work.
• Keep all restaurant areas clean and organized per checklists.
• Answer the phone with proper etiquette and take orders over the phone.

Skills

Customer service

Flexible schedule

Team player

Tools

Toast POS

Job description

Le Pain Quotidien in Philadelphia is hiring team members to deliver warm, hospitality-driven service. You will assist guests, prepare drinks for both retail and dining, and support pastry display and retail operations.

The role requires helpful communication, reliability, and a willingness to be cross-trained across dining room and retail spaces. Join Convive Brands and contribute to a community-focused restaurant team while supporting a busy service environment with attention to guest