Shift Lead: Guest Experience & Team Leadership

LPQ USA LLC; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with company match

Pre-tax commuter benefits

Team member discounts

Job summary

Convive Brands, the hospitality group behind Le Pain Quotidien, is seeking a guest-focused team member in Washington, DC. You will provide friendly service, take and relay orders, enter them into the POS, and coordinate with the kitchen to ensure guest satisfaction.

You may be cross-trained across dining room and retail areas. Benefits include company-contributed health coverage, paid time off, a 401(k) with matching after 90 days, pre-tax commuter benefits, team member discounts, and hourly pay

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross-trained in all areas of the dining room and retail space.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary.
• Anticipate guest needs and note any preferences provided by the guest.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room, as needed.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Organize money and receipts throughout the shift in adherence with the cash handling policy.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area.

Skills

Customer service

POS experience

Flexibility

Team player

Tools

Toast POS

Job description

Convive Brands, the hospitality group behind Le Pain Quotidien, is seeking a guest-focused team member in Washington, DC. You will provide friendly service, take and relay orders, enter them into the POS, and coordinate with the kitchen to ensure guest satisfaction.

You may be cross-trained across dining room and retail areas. Benefits include company-contributed health coverage, paid time off, a 401(k) with matching after 90 days, pre-tax commuter benefits, team member discounts, and hourly pay