Guest Services Front Desk Agent | PTO, 401K & Discounts

Avid-Amusement Park; Fort Mill (SC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employer Paid Life Insurance

401K with Employer Contribution

Hotel discounts

Paid Time Off

Competitive pay & bonuses

Career growth opportunities

Diverse work environment

Job summary

Maya Hotels seeks a Front Desk Agent/Guest Service Representative for the Avid Hotel Fort Mill. You will be the first point of contact for guests, delivering friendly, professional service and guiding them through check-in/out.

Responsibilities include reservations, inquiries, and coordinating with housekeeping to ensure seamless stays. Must have strong communication, cash handling, and multitasking skills, with flexibility for shifts including weekends.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Experience in customer service, hospitality, or hotel front desk operations preferred.
• Strong interpersonal and verbal communication skills.
• Problem-solving and conflict resolution abilities.
• Attention to detail and multitasking in a fast-paced environment.
• Proficiency with hotel reservation software and basic accounting.
• Cash handling experience and balancing cash drawer.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and check-in/check-out in a professional manner.
• Assist guests with inquiries and provide information on facilities and local attractions.
• Handle guest complaints promptly to ensure satisfaction.
• Manage reservations and verify guest details; coordinate with housekeeping.
• Balance cash drawer and process transactions accurately.
• Maintain a clean, organized front desk area and answer phone calls.

Skills

Customer service

Hospitality experience

Communication skills

Cash handling

Attention to detail

Multi-tasking

Technical skills

Flexibility

Education

High school diploma

Hospitality education

Job description

Maya Hotels seeks a Front Desk Agent/Guest Service Representative for the Avid Hotel Fort Mill. You will be the first point of contact for guests, delivering friendly, professional service and guiding them through check-in/out.

Responsibilities include reservations, inquiries, and coordinating with housekeeping to ensure seamless stays. Must have strong communication, cash handling, and multitasking skills, with flexibility for shifts including weekends.