Guest Experience Pro: Front Desk & Housekeeping

Gulf View Waterfront Resort; Marathon (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Gulf View Waterfront Resort in Marathon, FL is seeking a dependable Front Desk Agent & Housekeeping Associate to deliver exceptional guest service at check-in/check-out and to maintain clean, welcoming rooms and areas. The dual-role requires strong communication, attention to detail, and ability to multitask in a fast-paced hospitality environment.

You’ll coordinate with housekeeping and maintenance to ensure guest satisfaction and uphold hotel standards across services.

Qualifications

• Experience in hospitality, customer service, or housekeeping is preferred.
• Strong communication and interpersonal skills are essential.
• Professional appearance and positive attitude.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work independently.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures.
• Process reservations, room assignments, payments, and guest requests accurately.
• Answer phones and respond professionally to guest inquiries.
• Provide information about hotel amenities, services, and local attractions.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Resolve guest concerns promptly with a positive, solution-oriented attitude.
• Maintain accurate records and balance daily transactions.
• Follow hotel security procedures and emergency protocols.
• Clean guest rooms and bathrooms to hotel standards.
• Change linens, make beds, and restock toiletries and supplies.
• Report maintenance issues promptly.

Skills

Hospitality experience

Customer service

Housekeeping experience

Multitasking

Punctuality

Tools

Hotel management systems

Job description

Gulf View Waterfront Resort in Marathon, FL is seeking a dependable Front Desk Agent & Housekeeping Associate to deliver exceptional guest service at check-in/check-out and to maintain clean, welcoming rooms and areas. The dual-role requires strong communication, attention to detail, and ability to multitask in a fast-paced hospitality environment.

You’ll coordinate with housekeeping and maintenance to ensure guest satisfaction and uphold hotel standards across services.