Hotel Front Desk & Guest Experience Specialist

Marathon Courtyard; Marathon (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Marathon Courtyard in Marathon, FL is seeking a friendly Guest Services Agent to ensure smooth check-in and check-out for hotel guests.

You will handle payments according to hotel policies, assist guests with information on local activities, and resolve guest concerns to maintain satisfaction.

Candidates should have at least a high school diploma and one year of customer service experience; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Computers

Bilingual English/Spanish

Local attractions knowledge

Education

High school diploma or equivalent

Job description

Marathon Courtyard in Marathon, FL is seeking a friendly Guest Services Agent to ensure smooth check-in and check-out for hotel guests.

You will handle payments according to hotel policies, assist guests with information on local activities, and resolve guest concerns to maintain satisfaction.

Candidates should have at least a high school diploma and one year of customer service experience; bilingual English/Spanish is a plus.