Guest Experience Pro - Front Desk & Check-In Expert

Aimbridge-Hospitality; Plantation (FL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality invites you to join the team as a Front Desk Agent at the Holiday Inn Express & Suites Ft Lauderdale Plantation. You will be the friendly face greeting guests, handling check-ins, and ensuring a smooth, welcoming experience from arrival to departure.

You’ll balance reservations, requests, and routine duties with poise, using hotel software and MS Office to keep operations seamless and guests satisfied.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite beneficial.

Responsibilities

• Guest service excellence: greet guests, handle check-ins/outs, and address inquiries.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve guest issues and turn potential problems into positives.
• Multitask with reservations, check-ins/outs, and financial details while staying organized.

Skills

Guest service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality invites you to join the team as a Front Desk Agent at the Holiday Inn Express & Suites Ft Lauderdale Plantation. You will be the friendly face greeting guests, handling check-ins, and ensuring a smooth, welcoming experience from arrival to departure.

You’ll balance reservations, requests, and routine duties with poise, using hotel software and MS Office to keep operations seamless and guests satisfied.