Holiday Inn Express & Suites Ft Lauderdale Plantation - Front Desk Agent

Aimbridge-Hospitality; Plantation (FL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality invites you to join the team as a Front Desk Agent at the Holiday Inn Express & Suites Ft Lauderdale Plantation. You will be the friendly face greeting guests, handling check-ins, and ensuring a smooth, welcoming experience from arrival to departure.

You’ll balance reservations, requests, and routine duties with poise, using hotel software and MS Office to keep operations seamless and guests satisfied.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite beneficial.

Responsibilities

• Guest service excellence: greet guests, handle check-ins/outs, and address inquiries.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve guest issues and turn potential problems into positives.
• Multitask with reservations, check-ins/outs, and financial details while staying organized.

Skills

Guest service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Holiday Inn Express & Suites Ft Lauderdale Plantation - Front Desk Agent Aimbridge Hospitality

Address 1701 North University Drive, Plantation, FL, 33322, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&amp&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Ft. Lauderdale-Plantation hotel near Sunrise. Start the day off with our complimentary hot breakfast buffet to enjoy seasonal morning favorites. Stay active and healthy by swimming some laps in the outdoor pool or using the cardio equipment and free weights in the 24-hour onsite Fitness Center. The on-site self-service laundry center offers extra convenience for guests on extended business visits or vacations. The Holiday Inn Express & Suites Ft. Lauderdale-Plantation hotel offers a quick and easy way to plan and host special occasions. The seven on-site meeting spaces can accommodate both social and professional events, with available A/V equipment and catering packages for happy and entertained attendees. Leisure guests at our Plantation, FL hotel enjoy the proximity to exciting events at Amerant Bank Arena, Sunrise Sports Complex, and Hard Rock Stadium At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!