Guest Experience Pro — Front Desk

Columbia Hospitality, Inc.; Leavenworth (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Tip/Tip Pooling Eligible

Hourly $18 per hour

Get Paid Daily (Make any day payday)

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability,

401K

Job summary

Sleeping Lady Mountain Resort, part of Columbia Hospitality, is seeking a Front Desk Agent (Full-Time) to manage guest check-in/check-out, handle room credits and keys, and resolve guest questions with care. You’ll support the Front Office team with service excellence across our mountain resort.

Ideal candidates have hospitality or customer service background, experience with POS systems, and excellent written and verbal communication skills.

Qualifications

• Hospitality or customer service experience preferred.
• Cash handling and POS familiarity required or preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Handle guest check-in and check-out per hotel procedures.
• Be proficient with the property management system (PMS).
• Operate PBX and radio paging as needed.
• Issue room keys and explain hotel services to guests.
• Address guest issues with discretion and professionalism; consult management when needed.
• Follow up with guests and teammates to ensure satisfaction.
• Make restaurant, transportation, activity, or entertainment reservations for guests.

Skills

Cash handling

Point of Sale

Communication

Tools

POS software

Job description

Sleeping Lady Mountain Resort, part of Columbia Hospitality, is seeking a Front Desk Agent (Full-Time) to manage guest check-in/check-out, handle room credits and keys, and resolve guest questions with care. You’ll support the Front Office team with service excellence across our mountain resort.

Ideal candidates have hospitality or customer service background, experience with POS systems, and excellent written and verbal communication skills.