Guest Experience & Parties Lead — Chicago (Tips Included)

Lip Lab; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Holidays

Fantastic employee discount

Career growth opportunities

Job summary

Lip Lab in Chicago is seeking a Retail Parties & Guest Experience Lead to deliver a best-in-class guest journey. You will manage systems and processes supporting sales and operations, and help maintain a fun, inclusive environment for guests and team members alike. The role emphasizes leadership, guest engagement, and execution of party bookings.

The position reports to the Store Manager, requires 30+ hours per week, and offers a dynamic, fast-paced work setting with opportunities for growth.

Qualifications

• 2+ years of guest services, multi-tasking, and delegation.
• Leads by example with a can-do attitude.
• Proficiency with POS systems, excel, MS Word, outlook, and google docs.
• Experience with appointment-based business and systems.
• Ability to identify opportunities within team, coach, and work with management.
• Comfortable in a fast paced, high-volume environment.
• Ability to stand and walk 6-8 hours, lift 10-50 pounds.

Responsibilities

• Providing a best-in-class guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
• Working closely with store manager and assistant store manager to ensure teams are delivering top service and goals are achieved.
• Optimize the business through strong appointment management and partnership with the leadership team.
• Manage the party booking process, emailing, invoicing, and ensure great guest and employee experience
• Take the lead on hosting parties, being the manager on duty, and ensuring guests appointments deliver optimal experiences.
• Monitor daily, weekly, and monthly targets and KPIs to coach and develop the team.

Skills

Guest services

Multi-tasking

Delegation

POS systems

Excel

MS Word

Outlook

Google Docs

Appointment-based systems

Tools

POS systems

Job description

Lip Lab in Chicago is seeking a Retail Parties & Guest Experience Lead to deliver a best-in-class guest journey. You will manage systems and processes supporting sales and operations, and help maintain a fun, inclusive environment for guests and team members alike. The role emphasizes leadership, guest engagement, and execution of party bookings.

The position reports to the Store Manager, requires 30+ hours per week, and offers a dynamic, fast-paced work setting with opportunities for growth.