Part-Time Guest Experience & Parties Lead

Kendo Holdings; New York (NY); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Holidays

Career growth

Supportive work environment

Job summary

Lip Lab in New York City is seeking a Part-Time Parties & Guest Experience Lead for the Upper East Side. The role focuses on delivering exceptional guest experiences, managing appointments, and leading party experiences while collaborating with store leadership.

Ideal candidates bring at least 2 years in guest services or retail leadership, strong communication, and proficiency with POS systems and Microsoft Office.

Qualifications

• Minimum of 2 years of experience in guest services, hospitality, retail leadership, or a similar customer-facing environment.
• Strong multitasking, organizational, and delegation skills.
• A leader who sets the tone through a positive, can-do attitude and a willingness to go above and beyond.
• Proficiency with POS systems, Microsoft Excel, Word, Outlook, and Google Docs.
• Experience working in an appointment-based business and managing related systems.
• Ability to identify opportunities within the team, provide coaching, and partner with management on training and follow-up.
• Comfortable working in a fast-paced, high-volume environment.
• Strong communication skills with the ability to professionally support guest concerns and team needs.

Responsibilities

• Deliver a unique, engaging, and entertaining guest experience from start to finish.
• Confirm reservations, welcome guests, manage appointment flow, and support the completion of guest reservations.
• Host parties and lead party experiences to ensure they are organized, memorable, and aligned with Lip Lab service standards.
• Partner closely with the Store Manager and Assistant Store Manager to ensure service expectations are met and business goals are achieved.
• Support the business through strong appointment management and effective coordination with the leadership team.
• Help manage the appointment system and support issue resolution, including guest concerns, in partnership with the Store Manager and Assistant Store Manager.
• Oversee the party booking process, including communication, scheduling, and invoicing, to ensure a seamless guest and team experience.
• Serve as Manager on Duty when needed, helping to oversee the floor and ensure appointments and parties run smoothly.
• Monitor daily, weekly, and monthly goals and key performance indicators, and support coaching and team development as needed.
• Contribute to a positive team culture by leading through service, collaboration, and accountability.

Skills

Guest services

Leadership

Communication

Multitasking

Organization

Tools

POS systems

Microsoft Excel

Microsoft Word/Outlook

Google Docs

Shopify

Job description

Lip Lab in New York City is seeking a Part-Time Parties & Guest Experience Lead for the Upper East Side. The role focuses on delivering exceptional guest experiences, managing appointments, and leading party experiences while collaborating with store leadership.

Ideal candidates bring at least 2 years in guest services or retail leadership, strong communication, and proficiency with POS systems and Microsoft Office.