Guest Experience & Operations Supervisor

Family Entertainment Group LLC; Lake Delton (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Family Entertainment Group in Wisconsin Dells is seeking a Location Supervisor to assist the General Manager in daily operations and guest experiences. You will lead by example, coach staff, and ensure the site runs smoothly with a focus on safety, cleanliness, and profitability.

The role requires strong leadership and communication skills, flexibility in scheduling, and a commitment to outstanding guest service at a family entertainment venue.

Qualifications

• High school diploma or equivalent required.
• One or more years of leadership experience in amusement, hospitality, retail, entertainment, or a related customer service environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate and develop team members while delivering exceptional customer service.
• Proficient with Microsoft Office and basic business applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds with or without reasonable accommodation.

Responsibilities

• Support the daily operation of the location while leading by example and promoting Family Entertainment Group's values.
• Supervise, coach, train, and develop team members to ensure high performance and exceptional guest service.
• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action as needed.
• Oversee daily operational activities, including opening and closing procedures, cash handling, inventory, and facility presentation.
• Ensure games, equipment, and prize displays are clean, operational, and properly maintained.
• Resolve guest concerns professionally while creating memorable guest experiences.
• Assist the General Manager in achieving revenue, profitability, and operational objectives.
• Maintain compliance with company policies, safety standards, and all applicable federal, state, and local regulations.
• Complete required reports, participate in training, and perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Family Entertainment Group in Wisconsin Dells is seeking a Location Supervisor to assist the General Manager in daily operations and guest experiences. You will lead by example, coach staff, and ensure the site runs smoothly with a focus on safety, cleanliness, and profitability.

The role requires strong leadership and communication skills, flexibility in scheduling, and a commitment to outstanding guest service at a family entertainment venue.