Hotel Operations Supervisor (Evening/Overnight)

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

On Demand Pay

FREE Waterpark & Theme Park Passes

Employee discounts on hotel rooms

Job summary

A popular resort and theme park in Wisconsin Dells is seeking a Hotel Operations Supervisor for evening and overnight shifts. The ideal candidate will supervise frontline employees, facilitate training, and ensure quality operations. Candidates should have previous supervisory experience, strong communication skills, and the ability to work in a fast-paced environment. This role offers benefits including health insurance, on-demand pay, and free park passes.

Qualifications

• Previous supervisory experience required, preferably in hotel or operations.
• Willingness to train motivated candidates.
• Valid U.S. driver’s license with a good driving history.

Responsibilities

• Supervise and support frontline employees in evening and overnight operations.
• Assist with coaching, training, and onboarding of new team members.
• Ensure assigned tasks are completed accurately and on time.

Skills

Previous supervisory or leadership experience

Communication skills

Teamwork

Problem-solving skills

Job description

Hotel Operations Supervisor (Evening/Overnight)

Schedule: 6:30 PM – 3:00 AM

Status: Non‑Exempt

Requirements: Weekends and holidays required; hours based on hotel occupancy and organizational needs

Review: 90‑day performance review

Position Summary

The PM Hotel Operations Supervisor is a hands‑on leadership role responsible for supervising and working side‑by‑side with team members during evening and overnight operations. This position ensures daily tasks are completed efficiently, quality standards are met, and employees are supported throughout their shifts.

The Supervisor reports to the PM Hotel Operations Assistant Manager and Manager, and plays a critical role in frontline execution and team communication.

Key Responsibilities

• Supervise and support frontline employees while actively working alongside them as needed
• Assist with coaching, training, and onboarding of new team members
• Help monitor and support PM operations, including:
  • Laundry
  • Runners
  • Security
  • PM Maintenance
  • General cleaning tasks
• Ensure assigned tasks are completed accurately, safely, and on time
• Communicate operational needs, concerns, and issues to the Assistant Manager
• Assist with building and room inspections and address cleanliness or maintenance concerns
• Help ensure equipment, tools, and supplies are available and properly used
• Support snow removal, winterization efforts, and seasonal operational needs
• Foster a positive, inclusive, and respectful work environment for employees from diverse backgrounds

Qualifications

• Previous supervisory or leadership experience required (hotel, maintenance, or operations experience preferred)
• Willing to train motivated candidates with relevant transferable experience
• Comfortable working closely with a diverse, international workforce, including J‑1 students
• Valid U.S. driver’s license with a good driving history
• Ability to lift 50–75 lbs and remain on feet for extended periods of time
• Strong communication, teamwork, and problem‑solving skills
• Ability to lead by example in a hands‑on, fast‑paced environment

What We Offer

• On Demand Pay – Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/

Wisconsin Dells, WI