Guest Experience & Operations Manager

General Hotels Corporation; Terre Haute (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

401(k) with company match

Generous Time Off Package

Job summary

General Hotels Corporation is seeking a Guest Service Manager for the Holiday Inn Terre Haute. In this role, you will oversee operational aspects of guest services, focusing on training and mentoring staff, and ensuring guest satisfaction.

The ideal candidate has experience in hotel supervisory roles, strong communication skills in English, and is able to solve problems creatively. Benefits include medical, dental, and vision insurance, along with a generous time off package.

Qualifications

• Experience in hotel Housekeeping and Front Desk supervisory position is required.
• Must be able to regularly work evenings and weekends.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Oversee all aspects of the operation and service for Rooms and Guest Services Departments.
• Provide mentoring and coaching to improve team member performance.
• Work closely with departments to ensure satisfaction.

Skills

Guest relations skills

Problem-solving

Multitasking

Hotel management systems

Communication in English

Education

Associate's Degree in Hospitality

Job description

General Hotels Corporation is seeking a Guest Service Manager for the Holiday Inn Terre Haute. In this role, you will oversee operational aspects of guest services, focusing on training and mentoring staff, and ensuring guest satisfaction.

The ideal candidate has experience in hotel supervisory roles, strong communication skills in English, and is able to solve problems creatively. Benefits include medical, dental, and vision insurance, along with a generous time off package.