Guest Experience & Operations Manager

Cinépolis Cinemas USA; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Milestone gifts

Job summary

Cinépolis USA, based in Dallas, seeks a Service Manager to reinforce luxury service standards and assist with Front-of-House functions including Guest Services, Servers, and Concessions. You will oversee training, scheduling, and KPI-driven operations to deliver an exceptional guest experience.

The role requires 1+ year of bar/restaurant management, supervisory experience, and a hospitality mindset. Availability for holidays, nights, and weekends is needed.

Qualifications

• Bachelor’s degree in Business Management, Hospitality or related field preferred.
• 1+ years of bar and restaurant management required.
• 2+ years of supervisory experience required.
• Full service background, restaurant knowledge including inventory control and operations.
• ServSafe certification preferred.

Responsibilities

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training and onboarding.
• Prepares weekly schedules and ensures shifts are covered.
• Fosters professional relationships with direct reports, peers, and HR.
• Provides direction, coaching and leadership for all employees.
• Conducts pre-shift meetings and delivers sales goals and promotions.
• Audits sales staff and sets daily/weekly KPI goals.
• Manages in-seat dining, auditorium sales and guest experience.

Skills

Leadership

Communication

Decision making

Guest relations

Time management

Team supervision

Mentoring

Education

Bachelor’s degree in Business Management, Hospitality or related field

High School Diploma or equivalent

ServSafe certification preferred

Job description

Cinépolis USA, based in Dallas, seeks a Service Manager to reinforce luxury service standards and assist with Front-of-House functions including Guest Services, Servers, and Concessions. You will oversee training, scheduling, and KPI-driven operations to deliver an exceptional guest experience.

The role requires 1+ year of bar/restaurant management, supervisory experience, and a hospitality mindset. Availability for holidays, nights, and weekends is needed.