Guest Experience & Operations Leader (Assistant GM)

Watikiwaterpark; Rapid City (SD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Daily pay

Hotel discounts

Dining deals

WaTiki waterpark passes

Starbucks offers

Job summary

WaTiki Indoor Waterpark Resort in Rapid City, SD is seeking an Assistant General Manager (AGM) to lead daily operations, develop high‑performing teams, and drive financial results. The AGM will be highly visible on the floor, ensure exceptional guest experiences, and partner with maintenance to sustain safety and efficiency.

The role emphasizes labor management, inventory controls, and revenue growth across admissions, retail, and events, with a focus on safety and guest satisfaction.

Qualifications

• Leadership experience in hospitality, recreation, or guest‑focused settings.
• Ability to coach and develop associates and supervisors.
• Strong focus on guest service and safety standards.
• Experience in labor management, cost control, and revenue drivers.
• Proven track record to drive results in fast‑paced environments.

Responsibilities

• Lead by example with professionalism, accountability, and clear communication.
• Oversee daily operations across all park areas and guest services.
• Maintain safety, cleanliness, and operational readiness throughout the facility.
• Support revenue growth through admissions, retail, events, and guest engagement.
• Communicate effectively with the GM and maintenance teams, document issues.

Skills

Leadership

Team leadership

Guest service

Financial acumen

Safety awareness

Job description

WaTiki Indoor Waterpark Resort in Rapid City, SD is seeking an Assistant General Manager (AGM) to lead daily operations, develop high‑performing teams, and drive financial results. The AGM will be highly visible on the floor, ensure exceptional guest experiences, and partner with maintenance to sustain safety and efficiency.

The role emphasizes labor management, inventory controls, and revenue growth across admissions, retail, and events, with a focus on safety and guest satisfaction.