Assistant General Manager

WaTiki Indoor Waterpark; Rapid City (SD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Daily pay via ZayZoom

Job summary

WaTiki Indoor Waterpark Resort in Rapid City, SD is seeking an Assistant General Manager to lead operations, guest experience, and team development. You will oversee aquatics, admissions, retail, and guest services, while driving safety, financial results, and staff coaching.

The role requires 1–2+ years of leadership in hospitality, ability to manage schedules, respond to emergencies, and deliver exceptional guest service.

Qualifications

• 1–2+ years of leadership experience in hospitality, recreation, aquatics, entertainment, retail, or related guest-focused industry.

Responsibilities

• Oversee daily operations across aquatics, attractions, admissions, retail, arcade, and guest services.
• Maintain leadership presence during peak periods, weekends, holidays, events, and shift transitions.
• Conduct routine safety inspections and ensure cleanliness, organization, and staffing readiness.
• Resolve guest concerns promptly and ensure consistent opening, closing, and daily procedures.
• Support recruitment, onboarding, scheduling, training, retention, and disciplinary processes.

Skills

Leadership experience

Guest-focused

Decision making

Team coaching

Job description

Job Details

Job Location: Watiki Indoor Waterpark Resort - Rapid City, SD 57703 Salary Range: $50,000.00 - $60,000.00 Salary/year

Join the team at WaTiki® Indoor Waterpark Resort in Box Elder, SD, we offer a multitude of compelling reasons to make us your workplace of choice:

• Warm and Friendly Atmosphere: Experience a welcoming and inclusive environment with a great team dynamic, fostering camaraderie and support among colleagues.
• Excellent Benefits and Competitive Pay: Enjoy great benefits and competitive pay, ensuring that your hard work and dedication are rewarded accordingly.
• Incentives for Success: Receive incentives for meeting and exceeding budget goals, providing motivation and recognition for your contributions to the resort's success.
• Room for Growth: Discover ample opportunities for professional growth and advancement within the resort, supported by mentoring and guidance from experienced professionals.

Backed by LIV Hospitality

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At WaTiki® Indoor Waterpark Resort, you'll find more than just a job—you'll discover a fulfilling and rewarding career path surrounded by a warm and friendly atmosphere, great benefits, and opportunities for growth. Join us and become part of our dedicated team today.

Key Responsibilities

Leadership & Team Development

• Lead by example through professionalism, accountability, communication, and follow-through.
• Set clear expectations, coach Associates and supervisors, and hold team members accountable for performance and standards.
• Support recruiting, hiring, onboarding, scheduling, training, retention, and disciplinary processes.
• Foster a culture focused on safety, Guest service, teamwork, cleanliness, and operational excellence.

Operations & Guest Experience

• Oversee daily operations across aquatics, attractions, admissions, retail, arcade, and Guest services.
• Maintain a strong leadership presence during peak periods, weekends, holidays, events, and shift transitions.
• Conduct routine inspections to ensure safety, cleanliness, organization, staffing readiness, and facility presentation.
• Resolve Guest concerns promptly and ensure consistent execution of opening, closing, and daily operating procedures.

Safety & Facility Management

• Promote a safety-first culture and ensure compliance with operational policies and procedures.
• Address safety concerns, incidents, and policy violations immediately and professionally.
• Partner with maintenance to manage facility conditions, repairs, preventive maintenance, and regulatory readiness.
• Participate in emergency response planning, drills, and incident documentation.

Financial & Business Performance

• Assist in achieving revenue, labor, expense, and profitability goals.
• Manage labor deployment, scheduling efficiency, inventory controls, purchasing, and cost containment.
• Support revenue growth through admissions, retail, arcade, events, promotions, and Guest engagement initiatives.
• Review operational performance, Guest feedback, and business trends with the GM to identify opportunities for improvement.

Communication & Accountability

• Maintain clear communication with the GM, supervisors, Associates, maintenance, and support teams.
• Document and follow up on performance issues, incidents, projects, and operational priorities.
• Demonstrate sound judgment, confidentiality, problem-solving, and consistent follow-through.

Schedule Expectations

The AGM must be flexible and available to support business needs, including evenings, weekends, holidays, school breaks, special events, staffing shortages, and emergency situations.

Qualifications

Required

• 1-2+ years of leadership experience in hospitality, recreation, aquatics, entertainment, retail, food and beverage, or a related Guest-focused industry.
• Proven ability to lead teams, coach performance, resolve conflict, make sound decisions, and drive results in a fast-paced environment.
• Working knowledge of labor management, inventory control, cost management, revenue generation, and operational reporting.
• Ability to remain visible, engaged, organized, and effective during busy operating periods.

Physical Requirements

• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to work in a warm, humid, fast-paced waterpark environment.
• Ability to respond quickly to emergencies and occasionally lift up to 50 pounds.
• Ability to bend, reach, carry, clean, organize, and assist with operational tasks as needed.

We offer daily pay to all Associates through ZayZoom!

We are an equal-opportunity employer.