Guest Experience & Operations Leader

Starwood Hotels & Resorts Worldwide, Inc.; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. in New York seeks an Executive & Guest Experience Manager to lead our guest-centric service team and elevate the luxury experience.

You will collaborate with all departments to maximize guest engagement, respond to feedback, and support the General Manager with administrative, event, and budget tasks in a dynamic 24-hour operation at our Central Park property.

Qualifications

• Minimum 2 years of experience in hotel operations or guest services.
• Excellent verbal and written communication skills.
• Flexible to meet demands of a 24-hour operation.
• Experience at a luxury hotel brand preferred.

Responsibilities

• Manage guest feedback across platforms and respond promptly.
• Provide administrative support to the General Manager.
• Coordinate internal and external communications.
• Assist with event planning, budgets, and office operational tasks.
• Monitor KPIs and prepare management reports.
• Support staff coordination and HR-related tasks when needed.

Skills

Guest service

Communication skills

Team coordination

Hospitality operations

Job description

Starwood Hotels & Resorts Worldwide, Inc. in New York seeks an Executive & Guest Experience Manager to lead our guest-centric service team and elevate the luxury experience.

You will collaborate with all departments to maximize guest engagement, respond to feedback, and support the General Manager with administrative, event, and budget tasks in a dynamic 24-hour operation at our Central Park property.