Luxury Guest Experience Executive

1 Hotels Group; New York; Hybrid; USD 63,000 - 77,000; Full time

Job summary

Starwood Hotels is seeking an Executive & Guest Experience Manager at our New York property to lead and inspire a great-natured service team. You will oversee guest feedback, coordinate with departments, and help drive guest-centric experiences while supporting the General Manager.

The ideal candidate has at least 2 years in a luxury hotel setting, exceptional communication skills, and a willingness to work a 24-hour operation. Join us to elevate service and sustainability across our brand.

Qualifications

• Minimum 2 years of similar work experience in hotel operations.
• Excellent communication skills, both verbal and written.
• Experience in a luxury hotel brand.

Responsibilities

• Monitor and respond to guest reviews and feedback across platforms.
• Provide administrative support to the General Manager, manage calendars and reports.
• Act as liaison between the General Manager and staff/external partners.
• Assist in organizing hotel events, conferences, and functions.

Skills

Guest service

Communication

Team coordination

Job description

Starwood Hotels is seeking an Executive & Guest Experience Manager at our New York property to lead and inspire a great-natured service team. You will oversee guest feedback, coordinate with departments, and help drive guest-centric experiences while supporting the General Manager.

The ideal candidate has at least 2 years in a luxury hotel setting, exceptional communication skills, and a willingness to work a 24-hour operation. Join us to elevate service and sustainability across our brand.