Manager

Urban Air Adventure Parks; Coon Rapids (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Urban Air Adventure Parks in Coon Rapids is seeking a dynamic Manager to lead a motivated team. This role includes cultivating a team environment focused on exceptional customer service and ensuring operational standards.

The ideal candidate will have over a year of supervisory experience in hospitality, demonstrating strong leadership skills and the ability to motivate others. The position requires adaptability, excellent communication skills, and a commitment to upholding Urban Air's culture of Activating Awesome.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• Ability to pass a thorough background check.
• Strong communication skills; ability to write and verbally communicate in a clear manner.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention of staff, coaching, discipline.
• Develop weekly schedules to meet business needs.
• Lead and influence staff to ensure maximum productivity.

Skills

Supervisory experience

Customer service

Team motivation

Communication skills

Microsoft Office

Job description

Job Summary

Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. We are seeking a highly-motivated candidate to support our vision. The Manager motivates, instills accountability and achieves results to drive success while maintaining our Culture of Activating Awesome. This role provides overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Qualifications

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 1+ year supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability in developing team members in areas of responsibility
• Professional, energetic, self‑motivated, able to motivate others, and have a positive attitude
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management and vendors
• Exercise good judgment in decision making
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Can work weekends, evenings and holidays

Additional Requirements

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem‑solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self‑improvement
• Willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in a noisy, fast‑paced environment with distracting conditions
• Move about the facility and stand for long periods of time
• Lift and carry up to 30 pounds

Urban Air Coon Rapids is an equal opportunity employer.