Guest Experience & Operations Leader

Urban-Air-Adventure-Park; Columbus (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Urban Air Columbus is seeking a motivated Manager to lead a team and drive outstanding guest experiences in a dynamic entertainment environment.

Responsibilities include staffing, training, scheduling, and maintaining safety and standards across attractions, food and beverage, and operations. The role requires strong communication, motivational leadership, and weekend/holiday availability.

Qualifications

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Brand Ambassador and Culture Champion with a positive attitude.
• Must be professional and able to motivate others.
• Willing to work weekends, evenings and holidays.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned

Skills

Supervisory experience

Customer service

Communication skills

Team development

Hospitality experience preferred

Background check

Brand Ambassador

Job description

Urban Air Columbus is seeking a motivated Manager to lead a team and drive outstanding guest experiences in a dynamic entertainment environment.

Responsibilities include staffing, training, scheduling, and maintaining safety and standards across attractions, food and beverage, and operations. The role requires strong communication, motivational leadership, and weekend/holiday availability.