Assistant General Manager - Culture & Guest Experience

Urban Air Adventure Parks; Columbus (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Urban Air Columbus seeks a motivated Manager to lead operations, motivate a staff team, and uphold our culture of activating awesome. You will direct guest-facing activities, supervise shifts, and drive service standards across attractions, food and beverage, and safety protocols.

The role emphasizes staff development, scheduling, and accountability, with a focus on delivering an exceptional guest experience while maintaining a high-energy, positive work environment.

Qualifications

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 1+ year supervisory or management experience required.
• Demonstrated ability in developing team members in areas of responsibility.
• Strong communication skills; ability to write and verbally communicate clearly.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Hospitality experience

Supervisory experience

Strong communication

Customer service

Leadership

Job description

Urban Air Columbus seeks a motivated Manager to lead operations, motivate a staff team, and uphold our culture of activating awesome. You will direct guest-facing activities, supervise shifts, and drive service standards across attractions, food and beverage, and safety protocols.

The role emphasizes staff development, scheduling, and accountability, with a focus on delivering an exceptional guest experience while maintaining a high-energy, positive work environment.