Guest Experience Manager

Urban-Air-Adventure-Park; Reynoldsburg (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Urban Air Reynoldsburg is seeking a dynamic Manager to lead daily operations, inspire a high-performing team, and uphold our culture of activating awesome. You will oversee entertainment, food/beverage, attractions, and facilities while ensuring superb guest experiences.

The role requires 1+ year supervisory or management experience, strong communication, and a commitment to safety and excellence. Weekend/evening shifts and occasional holidays are expected as part of operations.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• Must be able to pass a thorough background check.
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned

Skills

Supervisory experience

Team leadership

Customer service

Communication skills

Hospitality experience

Self-motivated

Tools

Microsoft Office

Job description

Urban Air Reynoldsburg is seeking a dynamic Manager to lead daily operations, inspire a high-performing team, and uphold our culture of activating awesome. You will oversee entertainment, food/beverage, attractions, and facilities while ensuring superb guest experiences.

The role requires 1+ year supervisory or management experience, strong communication, and a commitment to safety and excellence. Weekend/evening shifts and occasional holidays are expected as part of operations.