Guest Experience & Operations Lead

Regal; Town of Horseheads (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Regal is seeking an Assistant Manager to lead and coach teams, uphold brand standards, and deliver exceptional guest experiences in a fast-paced cinema environment. You will ensure compliance with safety, health, and alcohol service policies while managing staff performance and daily operations.

The role emphasizes attendance, scheduling, training, inventory control, and collaboration with managers to optimize profitability and service quality.

Responsibilities

• Regular and consistent attendance
• Uphold Regal policies and brand standards as per Operations Manual
• Ensure cash management policies and procedures are adhered to
• Monitor risk management relating to theatre safety and incidents
• Hire, train, develop, supervise, schedule, and terminate staff with HR guidance
• Train staff for server, box office, food runner, bartender roles; cross-train as needed
• Ensure alcohol certification and training are current where applicable
• Maintain projection and sound technology for guest experience
• Oversee maintenance of kitchen and theatre facilities and equipment
• Maintain inventory controls for food, beverage, janitorial supplies, and projection bulbs
• Create staff schedules to meet demand while controlling labor costs
• Complete daily theatre inspections and kitchen logs; enforce health and food safety rules
• Ensure food and beverage items are prepared per Regal recipes and standards
• Engage with guests to ensure satisfaction and address complaints
• Count, deposit, and reconcile receipts daily
• Review and implement recipe changes and food prep safety measures
• Ensure cleanliness and adherence to dress code and personal hygiene standards
• Submit appropriate documentation and follow company policies

Job description

Regal is seeking an Assistant Manager to lead and coach teams, uphold brand standards, and deliver exceptional guest experiences in a fast-paced cinema environment. You will ensure compliance with safety, health, and alcohol service policies while managing staff performance and daily operations.

The role emphasizes attendance, scheduling, training, inventory control, and collaboration with managers to optimize profitability and service quality.