Guest Experience & Operations Lead

Arizona Charlie's Boulder; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Arizona Charlie's Boulder seeks a Hotel Supervisor to lead Front Desk, VIP Services, Rooms Control, Bell/Baggage and Valet, ensuring exceptional guest service and smooth daily operations in a lively Las Vegas hotel.

You will coach staff, monitor service quality, coordinate with department leaders, and assist with scheduling, trainings, and payroll tasks while upholding gaming regulations and safety standards. Join us for a dynamic hospitality environment.

Qualifications

• 21 years of age or older.
• High School Diploma or equivalent; Associate or Bachelor's degree preferred.
• Ability to communicate in English, both written and verbal.
• Must obtain and maintain Nevada work cards and gaming registration.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Supervise the daily operations of Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency, responsiveness, and guest satisfaction.
• Collaborate with leadership to plan for hotel promotions, special events, and sales group arrivals, ensuring maximum room utilization and rate optimization.
• Recommend changes in room rates based on demand, trends, and performance analysis.
• Monitor compliance with established departmental procedures to ensure operational efficiency and protection of company assets.
• Investigate discrepancies, shortages, or errors and take corrective actions as needed.
• Enforce credit and payment policies, including action on overdue accounts and coordination of collections where necessary.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Leadership

Team supervision

Communication

English proficiency

MS Excel

LMS knowledge

Guest service

Problem solving

Education

High School Diploma

Associate degree

Bachelor's degree

Tools

MS Outlook

MS Word

Microsoft Teams

Job description

Arizona Charlie's Boulder seeks a Hotel Supervisor to lead Front Desk, VIP Services, Rooms Control, Bell/Baggage and Valet, ensuring exceptional guest service and smooth daily operations in a lively Las Vegas hotel.

You will coach staff, monitor service quality, coordinate with department leaders, and assist with scheduling, trainings, and payroll tasks while upholding gaming regulations and safety standards. Join us for a dynamic hospitality environment.