Slot Operations Lead & Guest Service Coach

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking a Lead Slot Attendant to guide the Slot department, support daily operations, and uphold service standards on the casino floor.

You will lead by example, coordinate team members, and address guest concerns during shifts, ensuring smooth service and compliance with regulations. 21+ and HS diploma preferred; ability to obtain work cards required.

Qualifications

• 1 year of slot operations experience.
• Ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching and relay expectations.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Ability to access and input information using a moderately complex computer system.
• Must be 21 years of age and able to obtain work cards.

Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns.
• Monitor slot sections, respond to service calls, process jackpots, and perform minor repairs.
• Ensure accuracy in voucher fills, printer refills, and jackpot data entry.
• Maintain professional guest interactions on the casino floor.
• Communicate with slot attendants and other departments via radio for smooth shift transitions.
• Coordinate with Casino Operations and Security to report irregularities.
• Ensure compliance with gaming laws and internal controls, policies and procedures.
• Provide outstanding guest service in a timely manner.

Skills

Slot operations

Team leadership

Verbal communication

Reliability

Flexibility

Conflict resolution

Education

High School Diploma or equivalent

Tools

Casino computer system

Job description

Arizona Charlie’s Decatur and Boulder is seeking a Lead Slot Attendant to guide the Slot department, support daily operations, and uphold service standards on the casino floor.

You will lead by example, coordinate team members, and address guest concerns during shifts, ensuring smooth service and compliance with regulations. 21+ and HS diploma preferred; ability to obtain work cards required.