Lead Slot Ambassador

[1002 AC Decatur] Arizona Charlie's, LLC; Tennessee; On-site; USD 36,000 - 48,000; Full time

Job summary

Arizona Charlie's Decatur is seeking a Lead Slot Attendant to oversee slot department operations, coach team members, and ensure guest-first service. You will lead by example, coordinate service flows, and address day-to-day operational needs on shift.

The role requires slot operations experience, strong communication, and the ability to resolve issues promptly in a high-volume gaming environment. Must meet company and regulatory requirements.

Qualifications

• 1 year of slot operations experience.
• Ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills.
• Reliable and organized with ability to prioritize tasks.
• Access to input information using a moderately complex computer system.

Responsibilities

• Assist with training and serve as a resource to team members.
• Support daily operations by monitoring work areas and service flow.
• Serve as a shift lead and escalation point for concerns.
• Monitor slot sections, respond to service calls, and handle jackpots.
• Ensure accuracy in voucher fills, printer refills, and data entry.
• Maintain professional interactions with guests and team members.
• Communicate with slot attendants and other departments to coordinate shifts.
• Report irregularities to Casino Operations and Security.
• Comply with gaming laws and internal controls.
• Provide outstanding guest service in a timely manner.

Skills

Slot operations

Team leadership

Communication skills

Conflict resolution

Task prioritization

Adaptability

English proficiency

Education

High School Diploma or equivalent

Tools

Casino management system

Job description

Job Description Summary

As the Lead Slot Attendant, you play a hands‑on role in supporting the daily operations of the Slot department by assisting with team coordination, service delivery, and task execution. You act as a working lead, helping to maintain service and presentation standards, guide team members, and address operational needs during your shift. Your ability to lead by example, communicate effectively, and resolve issues ensures a productive and guest‑focused gaming environment.

Essential Functions and Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
• Monitor assigned slot section(s), respond to service calls, process jackpots, and perform minor machine repairs
• Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry
• Maintain professional and friendly interactions while assisting guests and team members on the casino floor
• Communicate effectively with slot attendants and other departments via radio to ensure smooth shift transitions and service coordination
• Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Qualifications

• 1 year of slot operations experience
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
• Reliable and organized with the ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs, schedules, and guest volumes
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Nevada Gaming Registration

Physical Requirements

• Frequently push/pull up to 50lbs.
• Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Frequently Squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment

• Indoor Smoky
• Noisy
• Bright flashing lights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long‑standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity.

If you thrive in a welcoming, community‑centered workplace where team members feel like family, Arizona Charlie’s may be the perfect fit. We’d love to meet you!

At Arizona Charlie’s, you’re more than a team member—you’re part of a legacy.