Lead Cage Cashier & Guest Service Coach

Arizona Charlie’s Decatur and Boulder; Decatur (IL); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Arizona Charlie’s Decatur and Boulder is seeking a Lead Cage Cashier to support the Cage Supervisor and lead frontline cashiers during shifts. You will ensure accurate transactions, uphold internal controls, and deliver exceptional guest service while assisting with training and handling escalations.

The role requires 1 year of cage/cashier experience in a high-volume setting and leadership aptitude. You will report to management and contribute to a safe, compliant gaming environment.

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment
• Prior experience in a lead or team support role preferred
• Strong math, reconciliation, and attention-to-detail skills
• Demonstrated ability to guide and motivate peers in a fast-paced setting
• Strong verbal communication and interpersonal skills for coaching and conflict resolution
• Reliable and organized with ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs and guest volumes, committed to a respectful environment

Responsabilités

• Assist with training and serve as a resource to team members to support performance and adherence to standards.
• Monitor work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as shift lead and escalation point for resolving basic team or guest concerns.
• Provide direction to cashiers during shift operations to ensure procedures and standards.
• Monitor accuracy of transactions involving chips, coins, currency, checks, and promotions.
• Report monetary discrepancies or violations to Cage Supervisor or Manager.
• Issue and receive funds related to guest activity and department requests.
• Balance assigned funds and maintain a clean workstation.
• Operate coin and currency sorting/counting equipment and related systems.
• Perform duties of a Cage Cashier as needed and assist with shift coverage.
• Provide frontline support for player club services and promotional inquiries.
• Maintain knowledge of current promotions and property offerings to assist guests.
• Ensure compliance with gaming laws and internal controls and policies.
• Deliver outstanding guest service in a timely manner to guests and staff.
• Perform other duties as assigned.
• Maintain confidentiality of guest information and departmental records in line with policies

Connaissances

Casino cage experience

Lead role experience

Formation

High school diploma or equivalent

Description du poste

Arizona Charlie’s Decatur and Boulder is seeking a Lead Cage Cashier to support the Cage Supervisor and lead frontline cashiers during shifts. You will ensure accurate transactions, uphold internal controls, and deliver exceptional guest service while assisting with training and handling escalations.

The role requires 1 year of cage/cashier experience in a high-volume setting and leadership aptitude. You will report to management and contribute to a safe, compliant gaming environment.