Guest Experience & Operations Lead

Urban Air Adventure Parks; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading adventure park company is seeking an Assistant Manager in Knoxville, TN. This individual will lead a team, ensuring exceptional customer service and operational success. Responsibilities include staff training, scheduling, and adherence to operational standards. Candidates should possess hospitality experience and strong leadership skills. The position requires flexibility to work weekends and holidays, contributing to an engaging and dynamic environment.

Qualifications

• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention of staff, coaching, discipline.
• Develop weekly schedules to meet business needs.

Skills

Experience in hospitality

Supervisory or management experience

Strong communication skills

Ability to motivate others

Adaptability and flexibility

Job description

A leading adventure park company is seeking an Assistant Manager in Knoxville, TN. This individual will lead a team, ensuring exceptional customer service and operational success. Responsibilities include staff training, scheduling, and adherence to operational standards. Candidates should possess hospitality experience and strong leadership skills. The position requires flexibility to work weekends and holidays, contributing to an engaging and dynamic environment.