Guest Experience & Operations Lead

El Paso Live; El Paso (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A popular entertainment venue in El Paso is seeking a Guest Service Supervisor to oversee the guest services department. This role includes managing staff, ensuring high standards of customer service, and coordinating daily operations. The ideal candidate will have effective communication skills and prior experience in a similar role. Responsibilities include welcoming guests, overseeing departmental operations, and maintaining safety standards. Flexible hours are required, including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• 1-2 years of hands-on experience preferred.

Responsibilities

• Oversees daily operation of the guest services department.
• Ensure the highest level of customer service and satisfaction.
• Participate in service training programs for safety and customer service.

Skills

Bilingual (English and Spanish)

Effective Communication skills

Interpersonal skills

Basic cash handling procedures

Education

High School Diploma or GED

Tools

POS (Point of Sale) System

Microsoft Office

Job description

A popular entertainment venue in El Paso is seeking a Guest Service Supervisor to oversee the guest services department. This role includes managing staff, ensuring high standards of customer service, and coordinating daily operations. The ideal candidate will have effective communication skills and prior experience in a similar role. Responsibilities include welcoming guests, overseeing departmental operations, and maintaining safety standards. Flexible hours are required, including nights and weekends.