Guest Services Lead — Water Park Operations

El Paso Live; El Paso (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A local entertainment company in El Paso seeks a motivated Guest Service Lead for its water parks. This role involves overseeing staff and ensuring exceptional customer service while coordinating various operations and events. Ideal candidates must be at least 16 years old, have strong communication skills, and preferably be bilingual in English and Spanish. You will also help maintain a safe and enjoyable environment for all guests. Flexibility in scheduling is required, including nights and weekends.

Qualifications

• Must be 16 years of age or older.
• Ability to understand and follow verbal directives and written directions.
• Must be able to obtain or have a current Food Handler’s certificate.
• 1-2 years in customer service and/or related field.

Responsibilities

• Oversee staff and coordinate programs to ensure high levels of customer service.
• Manage daily operations and assist with department schedules.
• Provide support for special events and ensure compliance with sanitation procedures.

Skills

Bilingual (English and Spanish)

Effective Communication and interpersonal skills

Problem-solving skills

Computer knowledge and typing skills

Education

Working towards High School Diploma or GED

Tools

Microsoft Office

POS (Point of Sale) System

Job description

A local entertainment company in El Paso seeks a motivated Guest Service Lead for its water parks. This role involves overseeing staff and ensuring exceptional customer service while coordinating various operations and events. Ideal candidates must be at least 16 years old, have strong communication skills, and preferably be bilingual in English and Spanish. You will also help maintain a safe and enjoyable environment for all guests. Flexibility in scheduling is required, including nights and weekends.