Coordinator, Operations

The Austin Bouldering Project, LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Generous paid time off

Paid parental leave

Employee Assistance Program (EAP)

Free membership for employee and a +1

Discounts on gear and local retail

Positive work culture

Job summary

The Austin Bouldering Project, LLC is seeking an Operations Coordinator to help ensure a consistent, high-quality front-of-house experience. You will work with the General Manager to oversee daily gym operations, front desk coverage, and staff coordination across a fast-paced environment.

Responsibilities include leading teams, coordinating schedules, maintaining a clean retail and front desk area, and supporting safety and incident procedures. Evening and weekend availability is required.

Qualifications

• Leads teams of 15+ people with strong people-management skills
• Great written and verbal communication; collaborative cross-functional work
• Excellent time-management, prioritization, and delegation abilities
• Familiarity with point-of-sale systems and scheduling tools
• Proficiency in Google Workspace and Microsoft Office
• Willingness to work evenings and weekends as needed

Responsibilities

• Provide on-the-floor support during peak hours (approx. 20 hours/week) and ensure guest-ready service
• Support onboarding, training, and scheduling, and provide real-time front desk coverage
• Maintain a clean, stocked front desk and retail area; assist with inventory and POS usage
• Follow BP safety procedures and assist in incident reporting and safety training
• Coordinate team meetings and share departmental updates to foster teamwork

Skills

Leadership

Communication

Organization

Mentorship

Tools

POS systems

Scheduling tools

Google Workspace

Microsoft Office

Approach software

Job description

Description

About Bouldering Project

Bouldering Project is more than a climbing gym-we're a community. We're driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates-we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we're proud to serve nine markets across the U.S-and we're just getting started.

About the Role

Operations Coordinators help ensure a consistent, high-quality front-of-house experience by supporting day-to-day gym operations, front desk coverage, and staff coordination. Working closely with the General Manager, this role plays a hands-on part in service delivery, team guidance, and maintaining an organized, guest-ready space.

What You'll Do

Job responsibilities may include, but are not limited to:

Daily Operations & Guest Experience

• Provide on-the-floor support during peak hours (approx. 20 hours/week)
• Ensure guests receive welcoming, informed, and inclusive service
• Assist with check-ins, orientations, and resolving routine guest concerns
• Model BP service standards and support team consistency in delivery

Staff Coordination

• Assist with onboarding and peer-to-peer training as directed
• Coordinate schedules, shift coverage, and provide real-time support for the front desk team
• Participate in weekly team meetings and communicate department updates
• Offer daily performance feedback and support a positive team dynamic

Facility & Retail Support

• Maintain a clean, organized, and stocked front desk and retail area
• Support retail restocking, product presentation, and POS system use
• Monitor facility cleanliness and relay repair needs to the appropriate teams
• Track inventory counts and assist with monthly inventory documentation

Risk Management & Safety

• Follow and reinforce BP's incident response and safety procedures
• Assist in incident reporting and ensure front desk staff are trained on protocols
• Help maintain first aid readiness and communicate safety concerns promptly

Requirements

What You'll Bring

Required Qualifications

• 2+ years of leadership experience managing teams of 15+ people
• Strong communication, organizational, and interpersonal skills
• Ability to manage time, delegate tasks, and provide mentorship
• Familiarity with POS systems and scheduling tools
• Proficiency in Google Workspace and Microsoft Office
• Flexibility to work evenings and weekends as required

Preferred Qualifications

• Experience with retail operations and inventory systems
• Working knowledge of Approach software or equivalent
• Understanding of basic accounting and payroll systems
• Experience in recreation, hospitality, or fitness environments

We know not everyone will meet 100% of the qualifications-if this role excites you, we encourage you to apply.

Working at Bouldering Project

We lead by example-making our spaces and offerings accessible and welcoming to all.

Our core values-Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented-are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.

This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs.

Compensation & Benefits

This is a full-time position. Compensation is based on experience and local market benchmarks. Full-time employees are eligible for the following benefits and perks:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Generous paid time off package, including holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• A joyful, supportive, and respectful work culture

Equal Opportunity

Bouldering Project is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage candidates of all backgrounds—including those with nontraditional career paths-to apply.