PLAYA VISTA BOULDERING GYM SPECIALIST

Sender One Service; Los Angeles (CA); Sur place; USD 26 000 - 28 000; Temps partiel

Résumé du poste

Sender One Service seeks a part-time Bouldering Gym Specialist to deliver outstanding customer experiences, greet guests, and support event bookings and memberships. The role involves helping customers with gear, guiding courses, and contributing to a friendly, safe gym environment.

Ideal candidates are passionate about climbing, enjoy working with people, and are willing to learn and grow. Weekend availability and the ability to lift up to 50 lbs are required.

Qualifications

• Customer service-focused role with a friendly, helpful demeanor.
• Willingness to learn and adapt in a fast-paced environment.
• Experience guiding or instructing others is a plus.

Responsabilités

• Greet customers and respond to inquiries via email, phone, or in person in a timely, friendly manner.
• Facilitate transactions, bookings, memberships, and sales initiatives.
• Lead introductory climbing courses for adults and youth per Sender One policies.
• Assist with general upkeep and facility maintenance.
• Monitor safety and manage risks associated with climbing and training.

Connaissances

Customer service

Communication

Teamwork

Climbing knowledge

Instructing

Outils

Paycom

Google Suites

Rock Gym Pro

Basecamp

Description du poste

Overview

Salary Range

$19.00 - $20.00 Hourly

Position Type

Part Time

Category

Customer Service/Experience

JOB DESCRIPTION:

Overview:

A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors.

Responsibilities:

• Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others;
• Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;
• Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives;
• Executes tasks related to general upkeep and maintenance of the facility;
• Manage the inherent risks involved with climbing & training;
• Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events;
• Assist customers with Pro Shop products and questions about climbing gear;
• Lead introduction adult and youth climbing courses in accordance with Sender One’s policies;
• Complete department & operations checklist(s) in a timely manner;
• Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp.
• Ability to lift and carry a minimum of 50 lbs;

PROFILE & EXPERIENCE:

Profile:

• Passionate about climbing, working with kids, and instructing;
• Ability to harness imagination and find novel approaches to overcome challenges;
• Willingness to learn and grow from challenges, seeing tasks through to completion;
• Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Work with a team, provide support to fellow team members, share ideas, and earn trust;
• Self-directed and has the drive to grow professionally.

Industry Experience:

• Familiar with the fundamentals of climbing.
• Experience coaching and instructing preferred.

Time Commitment:

• Must be fully available to work at least one weekend day per work week (Sun - Sat);
• Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
• Must be able to attend the Mandatory All Staff Quarterly meeting.