Specialist, Operations

Boston Bouldering Project, LLC; Somerville (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free membership for you and a plus one

Discounts on gear and local retail

Joyful, supportive work culture

Commuter benefits and wellness program

401(k) retirement savings plan

Job summary

Boston Bouldering Project, LLC is seeking an Operations Specialist to welcome guests, support front desk operations, and help maintain a clean, safe gym environment in Somerville. The role involves assisting with programs, birthday parties, and events, and contributing to a warm, inclusive culture.

You will greet climbers, process purchases, ensure waivers are on file, and support groups and instruction as needed, all while upholding our values of inclusivity and quality.

Qualifications

• Customer service or cashiering experience preferred.
• Strong communication and interpersonal skills.
• Excitement about working in a climbing, fitness, and community environment.
• Ability to follow procedures and work both independently and as part of a team.

Responsibilities

• Greet and assist guests, orient climbers and explain space rules.
• Maintain cleanliness in the gym, lobby, and retail areas.
• Support safety through waivers, safety briefings, and incident reporting.
• Facilitate group check-ins and support events and classes.
• Participate in staff meetings and collaborate with teammates to uphold our values.

Skills

Customer service

Cashier experience

Effective communication

Teamwork

Empathy

Job description

Description

About Bouldering Project

Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.

About the Role

Operations Specialists are the first and lasting impression for every guest who walks through our doors. They create a welcoming, inclusive, and safe environment for climbers and community members by modeling warm, human-centered service, supporting front desk operations, and helping maintain a clean and organized facility. Operations Specialists may also support gym programs, birthday parties, and events.

What You’ll Do

Guest Experience & Customer Service

• Greet and orient all guests and new climbers, introducing them to the space and rules.
• Facilitate facility orientations with emotional presence, warmth, and intention.
• Approach every interaction with empathy, clarity, and a human-centered mindset.
• Support customers with questions about memberships, products, events, and services.
• Process purchases, returns, and account updates at the register.
• Respond to and resolve customer concerns, escalating when needed.

Cleanliness & Facility Maintenance

• Maintain a clean, organized, and presentable gym, including retail and lobby areas.
• Restock retail items and supplies, following visual and merchandising standards.
• Perform regular walkthroughs of all spaces, addressing immediate needs.
• Follow opening and closing cleaning checklists and daily cleaning tasks.
• Organize and label the lost and found, reporting items as needed.

Safety & Risk Management

• Ensure all guests have signed a waiver and are aware of gym policies.
• Deliver orientations and instructions that reinforce safety and inclusivity.
• Perform regular safety walkthroughs and report any hazards.
• Administer first aid and document incidents per BP protocol and safety manual.

Group Facilitation & Community Events

• Facilitate check-in and orientation for groups, parties, and event participants.
• Support climbing instruction and group experiences as assigned.
• Assist with fitness and yoga class transitions or room readiness as needed.

Additional Responsibilities

• Participate in staff meetings, training sessions, and skill development.
• Collaborate with teammates to uphold our values and create a welcoming culture.
• Take on other duties as assigned in support of gym operations.

What You’ll Bring

• Previous customer service or cashiering experience preferred.
• Effective communication and interpersonal skills.
• Excitement about working in a climbing, fitness, and community environment.
• Ability to follow procedures and work both independently and as part of a team.

We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply.

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible and welcoming to all. Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.

This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs.

This role may require individuals to stand for extended periods - up to 6 hours at a time.

Compensation & Benefits

This is a part-time, hourly position. Compensation is based on experience and local market benchmarks. Perks include:

• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• A joyful, supportive, and respectful work culture
• Commuter benefits and access to wellness programs
• Eligible to participate in a 401(k) retirement savings plan

Equal Opportunity

Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.