Guest Experience & Office Concierge

RE Mason Company; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP participation

Retirement plan

Medical/Dental/Vision insurance

Life insurance

Long-Term Disability Insurance

Paid leave and holidays

Wellness program

Employee Assistance Program (EAP)

Hybrid work schedules

Job summary

Robert E. Mason & Associates, Inc. is seeking a Hospitality Coordinator to manage front-desk duties, greet visitors, and maintain a professional office environment in Charlotte, NC. The role handles multi-line phone coverage, mail distribution, and office supply orders while supporting event catering and administrative tasks.

The ideal candidate will be customer-focused, organized, discreet, and able to work with minimal supervision in a fast-paced, professional setting.

Qualifications

• Customer service oriented.
• Strong verbal and written communication skills.
• Time management and organizational skills.
• Working knowledge of Microsoft Office and all of its products.
• Self-motivated and professional team player.
• Ability to maintain confidentiality when required.

Responsibilities

• Greet visitors and direct them to the appropriate person or department.
• Answer and route calls on a multi-line phone system; take messages as needed.
• Manage incoming and outgoing US mail, UPS, and FEDEX packages.
• Place office supply, snack, and beverage orders; assist with miscellaneous tasks.
• Support catering orders for meetings and events.
• Overtime hours may be required for after-hours events; respond to urgent needs as they arise.
• Assist with general office duties and projects as needed.

Skills

Customer service

Verbal communication

Written communication

Time management

Microsoft Office

Confidentiality

Team player

Professionalism

Tools

Microsoft Office

IFS software

Job description

Robert E. Mason & Associates, Inc. is seeking a Hospitality Coordinator to manage front-desk duties, greet visitors, and maintain a professional office environment in Charlotte, NC. The role handles multi-line phone coverage, mail distribution, and office supply orders while supporting event catering and administrative tasks.

The ideal candidate will be customer-focused, organized, discreet, and able to work with minimal supervision in a fast-paced, professional setting.