Guest Experience & NPS Specialist (Part-Time)

Hertz; Jacksonville (FL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Discounts on rentals

Medical, Dental & Vision plans

401(k) employer matching

Parental Leave & Adoption Support

Employee Assistance Program

Job summary

Hertz is seeking a Part Time Customer Service Associate to deliver exceptional guest experiences at the counter, handle first-contact resolution, and support NPS initiatives to boost satisfaction and loyalty. The role emphasizes hospitality, professionalism, and clear communication with customers and team members.

The position offers a wage of $15.00 per hour and opportunities to contribute to guest satisfaction through coaching and guidance to staff, while adhering to corporate policies.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Skills

Customer service

Communication

Leadership

Job description

Hertz is seeking a Part Time Customer Service Associate to deliver exceptional guest experiences at the counter, handle first-contact resolution, and support NPS initiatives to boost satisfaction and loyalty. The role emphasizes hospitality, professionalism, and clear communication with customers and team members.

The position offers a wage of $15.00 per hour and opportunities to contribute to guest satisfaction through coaching and guidance to staff, while adhering to corporate policies.