Part Time Customer Service Associate (41652)

Hertz-1; Cedar Rapids (IA); On-site; USD 18,000 - 26,000; Part time

Job summary

Hertz-1 in Cedar Rapids, IA is seeking a Part-time Customer Experience Associate to deliver above-and-beyond service, resolve issues at the counter, and drive guest satisfaction. You will act as the primary NPS liaison and coach team members to exceed corporate standards.

The role emphasizes hospitality, quick problem solving, and maintaining policy compliance while building lasting customer relationships in a fast-paced rental environment.

Qualifications

• 3+ years of customer service experience, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide first contact resolution and the customer interaction experience.
• Resolve customer issues at the counter with hospitality and professionalism.
• Serve as the primary Net Promoter Score (NPS) liaison for management.
• Analyze NPS results to determine causes and implement plans to improve guest satisfaction.
• Coach employees to understand customer needs and provide guidance and feedback.
• Ensure that all corporate policies and procedures are followed.

Skills

Customer service

Operations & sales

Leadership

Problem solving

Communication

Job description

ThePart Time Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $16.25/hr.

Qualifications:

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills