NPS-Driven Customer Experience Specialist

Hertz; Sarasota (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Up to 40% off base rate

Medical, Dental & Vision

401(k) plan

Parental Leave

Employee Assistance Program

Educational reimbursement

Pet/Identity protection

Theme park tickets

Gym discounts

Job summary

Hertz is seeking a Customer Service Associate in Florida to deliver exceptional service at the counter, driving guest satisfaction and loyalty. The role emphasizes first-contact resolution, hospitality, and supporting management with NPS-driven initiatives.

Ideal candidates have 3+ years in customer service, strong communication, and leadership skills. This on-site position offers benefits and a supportive team culture at Hertz locations.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision‑making skills.

Responsibilities

• Provide first contact resolution and the customer interaction experience at the counter.
• Serve as the primary NPS liaison for the management team and communicate on performance actions related to NPS.
• Analyze NPS results to determine causes and execute plans to improve guest satisfaction.
• Ensure adherence to corporate policies and procedures by all staff.

Skills

customer service

operations

sales

communication

relationship building

leadership

problem solving

decision making

Job description

Hertz is seeking a Customer Service Associate in Florida to deliver exceptional service at the counter, driving guest satisfaction and loyalty. The role emphasizes first-contact resolution, hospitality, and supporting management with NPS-driven initiatives.

Ideal candidates have 3+ years in customer service, strong communication, and leadership skills. This on-site position offers benefits and a supportive team culture at Hertz locations.