Guest Experience Navigator Float - Part Time

Watson Clinic LLP; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Watson Clinic LLP is seeking a full-time Front Desk Registration Specialist to greet patients warmly and verify demographics, ensuring accurate data entry in the medical front office.

You will verify insurance coverage, manage payments in the EPM, schedule appointments, and maintain a tidy lobby while delivering exceptional customer service and patient support.

Qualifications

• Greet patients with professionalism and warm demeanor.
• Understand basic medical terminology used in patient encounters.
• Handle patient data with accuracy and attentiveness.
• Enter and verify demographic and insurance information in the system.

Responsibilities

• Greet patients at registration desks with warmth and professionalism.
• Verify demographics and search for duplicates to prevent patient duplication.
• Verify payment sources are entered into EPM and attach appropriate case (e.g., liability, work comp).
• Run eligibility checks for insurances.
• Monitor lobby and communicate wait times to patients.
• Keep lobby neat and clean throughout the day.
• Schedule and cancel appointments per protocols.
• Process payments and issue receipts.
• Follow IDX Alert policy prior to scheduling and close out daily batches.

Skills

Customer service

Medical terminology

Hospitality

Data entry

Education

High school diploma/GED

Tools

EPM system

Job description

Summary/Objective

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Full-time Description

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts.
• Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Hours will vary and to include weekends.

Requirements

Required Education and Experience: High school graduate or equivalent (GED)

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service