GUEST EXPERIENCE NAVIGATOR FLOAT - PART TIME

Watson-Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson-Clinic in Lakeland, FL is seeking a front desk Registration Clerk to greet patients, verify contact details, and manage demographics and eligibility for the patient flow.

The role requires accurate data entry, adherence to protocols, and the ability to communicate wait times while maintaining a welcoming environment for all patients.

Qualifications

• 1+ years experience in medical/insurance environment preferred.
• Medical terminology knowledge or familiarity with the medical field.
• 2-3 years of customer service experience.

Responsibilities

• Greet patients at registration desks with a welcoming demeanor and verify their contact information.
• Verify demographics and perform patient search to avoid duplicates.
• Provide questionnaires and forms according to physician/provider protocols.
• Verify payment sources entered into EPM with appropriate case build.
• Run eligibility checks for insurances.
• Monitor lobby and communicate wait times to patients when delays occur.
• Maintain lobby cleanliness and remove inappropriate reading materials.
• Schedule and cancel appointments per protocols.
• Process payments and issue receipts.
• Close batches accurately and deposit funds daily per IDX/PFS policies.

Skills

Customer service

Medical terminology

Communication

Attention to detail

Education

High school diploma or GED

Tools

EPM system

Job description

Description

Summary/Objective

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts.
• Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Location and hours will vary and to include weekends.

Requirements

Required Education and Experience: High school graduate or equivalent (GED)

Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service