Guest Experience & Membership Concierge

Page Mechanical Group, Inc.; Newark, Northern (OH, KY); Hybrid; USD 17,000 - 24,000; Part time

Job summary

The Dawes Arboretum is seeking a friendly Guest Services Representative to welcome visitors, answer questions, process admissions and memberships, and promote events. You will handle gift shop transactions and registrations while maintaining accuracy and a welcoming environment.

Ideal candidates have customer service experience, strong communication skills, and proficiency with POS systems. This is a part-time, non-exempt role with a $15.00 hourly rate and weekend/evening availability.

Qualifications

• Previous customer service and/or cash handling experience.
• High school diploma or GED.
• Excellent verbal, written and interpersonal communication skills.
• Computer and Point-of-Sale proficiency.
• Ability to work a flexible, rotating schedule including weekends, holidays and evenings.

Responsibilities

• Welcome guests at the Gatehouse or Gift Shop with warmth and professionalism.
• Process admissions, memberships, retail purchases, and program registrations.
• Respond to guest inquiries by phone with accurate information about programs and events.
• Troubleshoot issues, resolve guest concerns, and provide prompt follow-up.
• Operate the POS system and related computer programs.
• Maintain a clean, organized, inviting gift shop.

Skills

Customer service

Cash handling

Communication skills

POS proficiency

Flexible schedule

Education

High school diploma or GED

Tools

Point-of-Sale system

Job description

The Dawes Arboretum is seeking a friendly Guest Services Representative to welcome visitors, answer questions, process admissions and memberships, and promote events. You will handle gift shop transactions and registrations while maintaining accuracy and a welcoming environment.

Ideal candidates have customer service experience, strong communication skills, and proficiency with POS systems. This is a part-time, non-exempt role with a $15.00 hourly rate and weekend/evening availability.