Guest Experience & Meetings Coordinator

Next Frontier Capital; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking a Client Center Meeting Coordinator within the Amenity Services team to enhance guest experiences and support event execution.

The role involves greeting clients, coordinating with internal partners, and ensuring accurate room setups and scheduling. Ideal candidates will have a Bachelor’s degree and 3+ years in hospitality or events, with strong interpersonal and organizational skills, and flexibility for early or late shifts.

Qualifications

• Bachelor’s degree required
• 3+ years’ experience in Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, strong customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems, familiarity with EMS booking system
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations

Responsibilities

• Stand, greet, and welcome all clients to the Client Center; escort to meeting rooms and offer coat room and bag check services
• Assist and anticipate guest needs on the floor for a seamless experience
• Coordinate with catering, security, AV, events, and facility teams for smooth operations
• Manage front desk functions: phones, emails, meeting room requests, and event schedules
• Join Event Planners on pre-conference calls and support data entry and event execution
• Check meeting rooms against BEO to ensure client specifications are met
• Master EMS to detail reservations and manage event logistics
• Explain meeting room capabilities and catering offerings to clients and employees
• Lead planning and coordination of small events, handling logistics precisely
• Support Event Planners in executing larger events aligned with client expectations
• Maintain coverage for early/late shifts to support events

Skills

Interpersonal skills

Communication skills

Organizational skills

Flexibility

Customer service

Education

Bachelor’s degree

Tools

EMS booking system

Microsoft Office

Audio-visual systems

Job description

JPMorgan Chase & Co. in New York is seeking a Client Center Meeting Coordinator within the Amenity Services team to enhance guest experiences and support event execution.

The role involves greeting clients, coordinating with internal partners, and ensuring accurate room setups and scheduling. Ideal candidates will have a Bachelor’s degree and 3+ years in hospitality or events, with strong interpersonal and organizational skills, and flexibility for early or late shifts.