Events & Guest Experience Coordinator

JPMorgan Chase & Co.; City of Rochester (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Client Center Meeting Coordinator for our New York Amenity Services team. You will welcome clients, escort them to rooms, handle inquiries, and support event planning with meticulous attention to detail.

You’ll collaborate with catering, security, AV, and facilities to ensure exceptional service, manage reservations in EMS, and assist with both small and large events. Flexibility for early mornings or late evenings is required.

Qualifications

• Bachelor’s degree required.
• 3+ years’ experience in Hospitality, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service.
• Excellent interpersonal and communication skills with a warm professional demeanor.
• Ability to manage guest experiences with tact and diplomacy.

Responsibilities

• Greet and escort clients to meeting rooms, provide coat room & bag check services.
• Tend to guest needs on the floor, ensuring a seamless experience.
• Coordinate with catering, security, AV, events, and facilities teams.
• Handle front desk duties: phones, emails, meeting room requests, and schedules.
• Join pre-conference calls with Event Planners, assist with data entry and execution.
• Verify meeting room setups match BEO, ensure client specifications are met.
• Master EMS to record reservations and manage event logistics.
• Understand meeting room capabilities and catering offerings for clients and employees.
• Lead planning and coordination of small events and support larger events.
• Work flexible shifts to cover conference center hours and locations.

Skills

Hospitality experience

Customer service

Event planning

Interpersonal skills

Multitasking

Flexibility

Education

Bachelor’s degree

Tools

EMS

Microsoft Office

Job description

JPMorgan Chase & Co. seeks a Client Center Meeting Coordinator for our New York Amenity Services team. You will welcome clients, escort them to rooms, handle inquiries, and support event planning with meticulous attention to detail.

You’ll collaborate with catering, security, AV, and facilities to ensure exceptional service, manage reservations in EMS, and assist with both small and large events. Flexibility for early mornings or late evenings is required.